Delivery is key in any shopping process (mostly in e-commerce).
If you give it a thought it is crazy how bad you feel after a wrong or late delivery. At that moment you even forget the quality of the product purchased or how much you wanted it. You just feel blue and pissed.
Today we introduce you Xavier Mármol, Supplier Developer and Quality Director - Supply Chain Spain at Veepee. Since a young age, he felt passionate about solving challenges and noticed his leadership skills.
He started from scratch understanding how a warehouse works from the inside to never stop growing to adapt himself to the needs of his company. Nowadays he is leading a great team at Veepee.
This Hiver really understood what's an e-commerce most important thing and he unveils it in this interview.
Let's discover it!
A book or a favorite movie
Book: Cathedral of the Sea
Movie: Matrix
A place
Garraf
A quote that describes you or that you especially like
"Good words cost nothing but are worth much" (Anonimous).
Did you always know that you wanted to work in logistics or did you reinvent yourself?
I did know. The experience in my father's company motivated and influenced me to reach my current profile. I feel very comfortable leading teams and projects related to logistics.
Nowadays many companies find themselves in VUCA environments(Volatility, Uncertainty, Complexity, Ambiguity). This allows us to have daily challenges and to improve our professional skills in this sector.
How would you describe your career?
My career it's been and it actually is really passionate with daily challenges, consolidating and accepting new projects and challenges.
What's the weirdest thing that happened to a shipment that you were shipping or receiving?
For me, there are no things such as weird shipments, just opportunities to improve and fresh solutions 😉
How did the consumer evolve?
Our consumers are much more demanding with the conditions we offer. If this is not under their expectations or we are not able to explain to them plainly we will lose them as customers.
Did you notice changes in their demands or behavior in the last years?
Speed, our customers need to save time in their orders managements and have clear terms and conditions. We need to make sure the accomplishment of these terms and if we don't they will require an immediate solution.
Which is the most sensitive moment in a delivery?
The contact between driver and customer in the final delivery. This moment closes the supply chain and can influence in a positive or negative way the customer with regards to future orders. In the carrier world, this influence is a bit lighter but, of course, it can influence the image of the brands.
Which is the role of Digital solutions in the logistics process?
The information and its management. Nowadays it would be impossible to have the quality levels we are performing without our BigData and the tools focused on logistics management.
What makes you feel passionate about your job?
People. The relationship with the different departments, suppliers and teams who help improving daily tasks which are always reflected by the results and goals achieved.
How would you describe Veepee in just one sentence?
For me, Veepee -the owner of Privalia- is a big and passionate family with common goals in an amazing environment in fashion and the happiness of our customers by offering them the best brands with the greatest discounts.
And in one word?
Passion
How do you see Spanish Ecommerce in 5 years time?
I am sure that in 5 years it will be the most common purchasing channel triggered by the current COVID-19 situation that helped to increase the age range willing to purchase through this channel.
How do you see yourself in 5 years time?
In five years I see myself here at Veepee leading new projects related to logistics and team management.
People, people are the most important thing in any business. Don't you think?
We care a lot about people and this is why we love the new cooperation mood of every Hive. Are you coming to our logistics and e-commerce event? You can meet Xavier there!
